FSA Store Reviews

I have never experienced such terrible customer service in my life. FSAstore has made returning items impossible - even after jumping through a dozen hoops (calling multiple times over multiple weeks, emailing, and finally submitting a BBB complaint) just to get my return shipping label, this website refuses to process my refund. It’s been well over a month since I initiated my return and they received and signed for my return over a week ago. Still I’ve received no indication that I’ll be refunded. I need that money! I’m sorry to see that FSAstore is doing the same to so many other customers. I’ve initiated a chargeback with my credit card company, which is probably the only way to get your money back from these creeps. A company that can’t honor its own policies has no right to stay in business.

After expressing my experience in the return process and customer service on May 25. Managment took the time to respond on May 26 with a positive solution. Much quicker than expected-Thank you.

I had multiple attempts to get a return label for over a 1.5 month.
Initially requested return from online portal and at end online process, it requested me to call customer service. After speaking to customer care, was informed that return label will take 3 to 5 business days to generate and will be emailed. Been calling almost every week and same story where label will be generated by end of business. My last 2 calls on May 19th have extended to 2 days after I said you are giving the same story of labels going to be emailed by EOD with no progress. All calls are place on long hold to discourage customer from pursuing the return.

I will share this lesson to all friends and family to avoid FSA Store with fraudulent return claim and never support this fraudulent company

== review update ==
Bump from 1 to 3 star.
2 days after this post, I end up receiving a shipping label, followed by credit a week later.
Thank you.

I am extremely angry with this company. I ordered a device that is supposed to alleviate pain in my feet that cost over $200. While I waited for it, I did more research about the device and realized it would not help me. So when I received it, I'd already decided to return it. I followed the return instructions in one of the 2 sheets of paper the company included with the device. In all the yrs that I've made online purchases, I've NEVER encountered such an absurdly bureaucratic process simply to return an item. I thought that--as with every other online merchant I've ordered from--I'd simply go to the website, complete the return questionnaire and print out a return label. But no. I was first told to wait for a customer representative to call me. No one ever called me (I waited a day and a half.) Then I sent an email. I got a response within a couple of hours, asking me the same questions I had already answered on the website. Then I got an email saying it would take 2 TO 3 WKS TO "liaise with Federal Express" TO GENERATE A RETURN LAGEL. TWO TO THREE WKS TO "LIAISE" WITH FEDEX TO SIMPLY GET A RETURN LABEL. Meanwhile, the return instructions say you have 30 days to return the item. How the hell does it take TWO TO THREE WKS to generate a return label?! What kind of "liaising" with FedEx is needed to generate a simple RETURN LABEL?! It literally takes a couple of minutes! I've never ever encountered such a thoroughly ludicrous process to simply return an item. It's as if they're forcing you to keep it because they don't want to refund you. I plan on reporting them to the BBB and will never order from them again.

I started using them during the pandemic. It was great. The things I ordered came quickly and were in good condition. However, I recently tried ordering again and am not able to get into my account and the forgot password link is not coming to my email. I called customer service a few times and was told I just need to check out through a guest account. When I reiterated that I’d rather use my account, I was told someone from their tech department would call me. Still have not received a call. All they wanted to keep telling me is that I have an account, which I already know. They are good to order from unless you run into an issue at that point just forget about your account because they aren’t going to help you get back into it and you can’t create another account.

I needed to return an item i purchased. Ive had to call 3x because i never received my shipping label to return my items! Horrible! Time wasted with the constant call. I will never order. Id rather pick up my items at my local walgreens!

Brought a massager, the charger made a pop sound and stopped working. Emailed them and talked to their reps about returning for a refund. They never replied. Talked to them 3 times. They don't give out any reference numbers or confirmation emails. Do not buy from them. They do not guarantee their products. They will just tell you wait for 3 to 4 days forever. Since I talked to them 3 times already it is definitely intentional. It has been a month.

They send me a replacement without any notification, after a month and a half. It was supposed to be returned for store credit, but it served the same purpose. Giving it 3 stars because of the lack of communication.

I'm reading through the recent reviews and while I'm glad I'm not the only one who feels I'm being scammed, it angers me that this business is recommended by medical savings account and employers. My story is much like many others.

I wasn't shipped everything I ordered. Furthermore, not everything I ordered was approved by my medical savings account provider. I have called 4 times since March 5, 2022 to request a refund and to get a return shipping label for the item falsely advertised as FSA/MSA eligible. Each time, I'm told I should get my refund and return label within 3-5 days.

Luckily, I made my purchase using my personal credit card with amazing purchase protection. They have given me an interim credit and are trying to resolve the issue with fsastore.

I will NEVER use fsastore.com ever again. Most of the time, you can get better prices through Amazon, Walmart, and Target.

Terrible dealing with FSA store. First of all they do not stand behind their products. Making it impossible just to get a replacement, forcing you to lose money getting a refund using your FSA account is major pain, the company is not accommodating to customers, at all. If they can’t treat customers with respect, customers will not come back. I guess they only needed my business once

One star is too good for this company. I placed an order at the end of February and today 3/18/22 they canceled it without any explanation or warning. Oh and they charged me. Scammers stay away!